Frequently Asked Questions

Everything you need to know about your gear and your order.

What is your standard shipping timeframe?

We aim to process all orders within 24 hours. Standard delivery typically takes 2-4 business days, while express options are available at checkout for next-day delivery.

How do I return a pair of running shoes that don't fit?

We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online portal to generate a return shipping label and drop it off at your nearest collection point.

Do you offer gait analysis for online customers?

While we provide expert gait analysis in our physical stores, online customers can use our 'Shoe Finder' guide or contact our experts via live chat for personalized recommendations based on your arch type and running style.

Are the products on your site authentic?

Yes, Run North West is an authorized retailer for all brands we carry, including Nike, Brooks, ASICS, and HOKA. All products are 100% authentic and come with full manufacturer warranties.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible orders.