Returns & Exchanges

At Run North West, we want to ensure you have the perfect gear for your miles; if you are not 100% satisfied, you can return your items within 30 days of purchase in their original, unused condition.

Return Process

• 1.
  Check Eligibility

  Ensure your footwear or apparel is unworn, has all original tags attached, and is in its original packaging to qualify for a full refund.

• 2.
  Pack Your Gear

  Securely package your items and include your original order summary or a note with your order number and contact details inside the box.

• 3.
  Ship It Back

  Send your parcel via a tracked service to our warehouse address; we recommend using a recorded delivery method to ensure your return reaches us safely.

• 4.
  Processing & Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 working days back to your original payment method.